All orders are shipped via the standard mail because it is the cheapest way to ship soap. If you prefer shipping via another carrier, please leave us a note at checkout and we will use the carrier of your choice. Carrier rates will apply. We cannot ship on a Sunday, but we will notify you when your order has shipped. We try to ship orders within 24 hours of being received, but sometimes it isn’t possible due to order volume or lack of inventory.  If we do not have enough inventory on hand to ship within 24 hours, we will contact you to discuss extending the shipping date (remember, you are purchasing freshly made handmade products). Please allow at least two to three business days to process your order in normal circumstances.

If you want to change your order after it has been placed, please email info@the-never.com to adjust your order. If your order has already shipped, a new order will have to placed, either by phone, email or on our website and new shipping charges will apply.

We do not ship orders on Sundays or holidays, so please do not count these days towards your total ship time. Point of departure is Prague, Czech Republic. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Faster shipping services are available should you need expedited service. This applies to local and international orders. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date.

International Shipping Customers
International customers are responsible for all customs/duty tax and brokerage fees for orders.

Additional Delivery Fees
When you place an order please be very careful to list your complete shipping address and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery Address info so that we may ship to you, care of your company/business.
We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to ship to you again. If you list an incorrect address and the shipping service does an address correction, they may charge an address correction fee. You are responsible for this fee if it is a result of an error you made when entering your address/shipping information OR if you contact the shipping service and ask that the package be delivered elsewhere.

If you don’t list your address with the appropriate apartment number, suite number, mobile home lot number, floor number, etc, the shipping service will charge the aforementioned address correction fee.

For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a big difference.

Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.

We do our absolute best to package our products tightly and securely. However, if you have breakage in your order, please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakages due to carrier mishandling at our expense. All items leave us in excellent condition and our responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.

Return Policy
Once a package has left our hands we can no longer vouch for the contents. Therefore, to protect the integrity of our products, we do not accept returns.

Declined Credit Cards
A manual order processing fee of up to $7.00 will be added to your invoice.

To view our full terms and conditions, please click here.